Takween’s mission focuses on innovative and concrete solutions that have been researched, tested and implemented to meet the needs of communities and their specific built environments to achieve inclusive urban spaces that will thrive for generations to come. With this mission, Takween aims to improve the quality for inhabitants living in cities across Egypt and the Middle East.
Social Media Moderator
Job Type
Part-Time
Job Location
Maadi, Cairo, Egypt
Department
Project Based (Women-Led Wood Workshop and Showroom)
Closing Date
Wednesday, February 25, 2026
About the job
Takween ICD is seeking a reliable and well-spoken Moderator to support our online presence and manage customer interactions across digital platforms.
Key Result Areas
Main Duties and Responsibilities
Respond to customer reviews and messages on Google Reviews, Facebook, and Instagram in a timely and professional manner in Arabic and English
Moderate comments and inquiries, ensuring respectful and accurate communication
Manage incoming orders and coordinate basic order follow-ups
Prepare simple order and interaction reports on a regular basis
Prepare simple weekly reports on messages, inquiries, orders, and engagement trends
Engage with followers by liking comments, replying thoughtfully, and encouraging interaction and repost customer content (when available) and help strengthen the brand community
Monitor customer feedback, questions, and common requests, and share insights with the team
Support social media content by suggesting post ideas based on customer questions, trends, and engagement insights
Assist in drafting short captions, story text, or responses aligned with Karoot’s brand tone when needed
Requirements
Qualification:
Bachelor’s degree in Media, Communications, Marketing, Graphic Design or a related field.
1-3 years of experience in social media management, moderation, customer service digital content creation, or social media marketing.
Experience:
Professional and friendly written communication skills in Arabic and English
Strong attention to detail and customer-oriented attitude
Organized and able to manage tasks independently
Proven ability to write, design, and produce high-quality digital content.
Experience using social media platforms for brand building and engagement.
Familiarity with artisan, design, or heritage-focused projects is a strong advantage.
Skills:
Excellent storytelling and writing skills in Arabic and English.
Strong visual skills (photography, video capture, editing) is a plus
Office Location:
The Social Media Moderator will work at the main office in Cairo.
About us
Takween Integrated Community Development (Takween) is an urban development firm established in 2009 in response to a foreseen growing demand for innovative urban solutions. Takween specializes in the development of integrated packages in urban development services and solutions to support efforts of tackling urban challenges. Takween provides project planning, design, and implementation services to a range of local and international clients. Takween fields of intervention include integrated urban development and upgrading; heritage management and conservation; community development and mobilization; and participatory design and construction activities.